Customers desire more than a sales transaction: they want a relationship with their favorite brands that combines unstructured customer insight – like social conversations – with structured data, like real-time customer orders, interaction history and preferences, to personalize and manage any customer interaction.
VERSIONLESS
Continuous access to innovation, with new features and updates released throughout the year.
ENGAGING
Actionable insight across orders, interaction history and preferences, with personalized interactions across social channels.
SELF-SERVICE
Rich digital self-service allows extensive control over the purchase and post-purchase experience by the consumer.
VISIBILITY
Create a single view of your customer across order history, interactions and social.
SCALABLE
Scales performance automatically with our customer engagement software to match demand peaks when needed.
MANAGED EXPERIENCES
Case management, predictive issue detection, unified communications and case history.
